Frequently
asked questions
General Questions
Go to the My Account page to create a new Proviro account, or update your existing Proviro account.
Go to the My Account page and click the ‘Lost your Password?’ link, or click here.
Yes, you’ll receive an invoice via email.Call us at 03 5248 2274.
You can pay by credit card.
We’re always happy to accept phone orders. Call us on 03 5248 2274 to place your order.
Yes you can. Call us on 03 5248 2274 or send a message via our Contact page.
Changed your mind?
Please choose carefully, as we are unable to accept returns for change-of-mind purchases due to the delicate nature of our products, which include cat litter, heat pallets, dog grooming supplies, and horse bedding.
Received a faulty or incorrect item?
At Proviro Group, we ensure all our products are of the highest quality and match our descriptions. If you receive an item that is faulty or not as described, you may be eligible for a refund or exchange.
To process a return for faulty or misdescribed products, please return the item within 7 days of receipt, along with proof of purchase. You may be asked to demonstrate the issue.
If the product is confirmed to be faulty or not as described, we will provide a full refund or a credit for further products, including shipping costs, in accordance with Australian Consumer Law.
Delivery Questions
We deliver to all of mainland Australia and Tasmania.
Yes, a safe drop can be arranged to leave your parcel in a safe area. All boxes are shipped in plain brown boxes and on request can be packed to not indicate pet contents should the order be for a gift or surprise.
Yes if we are contacted as soon as possible on 03 5248 2274.
